Customer Service

CUSTOMER SERVICE

SHIPPING & DELIVERY

Unless other arrangements are made, all products are shipped from our warehouse Monday through Friday except holidays. Standard: In-stock merchandise typically ships within 1 to 2 business days after the order is processed. New and out-of-stock products can take up to 2 to 3 weeks to produce and ship. Some items, due to weight, dimensions, or BATF approval, may require additional shipping charges and may take longer to arrive. International shipments and some oversized or heavy items are also subject to additional shipping fees. If you are in the military, please know we are grateful for your service and would be honored to know you are using Raptor Tactical products.

Shipping from Raptor Tactical to your APO or FPO address is easy because it is treated just like a regular domestic shipment. If you have an APO or FPO address, we will ship the package directly to you through the United States Postal Service. If you choose to purchase on this website, just enter your APO or FPO as the "shipping address" when you make the order.

When we send an international shipment, we are required by law to declare the merchandise to customs at its retail value. Often this translates to the buyer (you) having to pay a fee to the agency for duty of your local government upon receiving the package. There is no way that Raptor Tactical can predict what these charges will be and we cannot declare your package contents as a gift to evade the customs tax.

Customs declaration and fees. When we send an international shipment, we are required by law to declare the merchandise to customs at its retail value. Often this translates to the buyer (you) having to pay a fee to the agency for duty of your local government upon receiving the package. There is no way that Raptor Tactical can predict what these charges will be and we cannot declare your package contents as a gift to evade the customs tax.

PRIVACY & SECURITY

This privacy policy sets out how to use and protects any information that you give when you use this website. Raptor Tactical is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be utilized by this privacy statement. Raptor Tactical may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. We are determined to ensure that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

RETURNS & REPLACEMENTS

Returns and Replacements must be received within 30 days from the date they were shipped. A 20% restocking fee plus shipping and handling will be applied to any returned product to Raptor. Returned items must be in new and unused condition and must include ALL original packaging. There are no refunds or returns on modifications or custom items. Shipping and handling charges are non-refundable. Returns must include an invoice or information regarding the return. Returned items must have been purchased directly through Raptor Tactical. Raptor Tactical is not responsible for any items lost or stolen in transit. We firmly recommend using a trackable method of shipping when sending any items to us. Returns should be directed to the following address, along with a copy of the original invoice and a detailed explanation of what is to be done with the items and why the items are being returned:

ATTN: Returns

Raptor Tactical

704B Festus Ave. Fayetteville, NC 28303

Returns and Replacements must be received within 30 days from the date they were shipped. A 20% restocking fee will be applied to any returned items. Returned items must be in new and unused condition and must include ALL original packaging. Raptor Tactical is not responsible for any lost or stolen items in transit.

WARRANTY

Our products are warranted to the original owner against defects in the product's workmanship. If a product ever fails due to a manufacturing defect, we will repair it or replace it at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, everyday wear, and tear, or the natural breakdown of materials over an extended time and use. Seller expressly disclaims and excludes all other warranties, whether expressed, implied, statutory, or otherwise, regarding the product, including, but not limited to, warranties of title, merchantability, fitness for a particular purpose, and non-infringement, and implied warranties arising from a course of dealing or course of performance or usage of trade. There are no warranties that extend beyond the description of the face hereof. All damage not covered under warranty will be repaired at a reasonable rate, and a fee will be charged for return shipping.
For warranty evaluation, your product must be returned directly to Raptor Tactical, LLC, 704B Festus Ave, Fayetteville NC 28303. All shipping must be pre-paid and insured. Raptor Tactical, LLC is not liable for lost in-bound packages. All products accepted for evaluation or repair must be clean before shipment or will not be accepted.

ORDERING

Shopping online at Raptor Tactical is safe and secure. Raptor Tactical accepts payment online either by major credit card or Pay Pal. Our Secure Socket Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card, name, and address, so that it cannot be read as the information travels over the Internet.